Urge Marriott to Recognize Aircrew Loyalty Status at Their Hotels


Urge Marriott to Recognize Aircrew Loyalty Status at Their Hotels
The Issue
I am a military veteran who has spent more than an impressive total of 1011 nights in Marriott properties. Throughout my journeys, my family and I have remained loyal to the Marriott brand. We hold four Marriott credit cards and consistently choose Marriott hotels for our accommodations. However, there is an issue that leaves me deeply disappointed – the non-recognition of my loyalty status when staying in rooms purchased by my airline.
Among airline crew, many of us have cultivated a significant status with Marriott, a testament to our years, often decades, of loyalty. Yet, when we stay at your hotels during our trips, this status – a symbol of our lengthy and dedicated relationship with your brand – seems to be unacknowledged.
This lack of recognition is not only disappointing, but it also undermines the respect and appreciation we believe should be associated with our loyalty status. This is especially poignant in my case, as I am a proud Titanium for Life member – a rank illustrating my unwavering allegiance to Marriott.
Our request is simple: Please reconsider your policy regarding lounge access for those of us in the airline industry. We urge you – as valued members and lifelong supporters of your brand – to acknowledge our loyalty status at your hotels, as you do in your airline. Our loyalty to Marriott has not faltered; we just ask that you return the gesture.
Please honor our loyalty, respect our status, and allow us the enjoyment of our earned privileges across all platforms of your brand. Show us that our commitment matters. Sign this petition to stand with airline pilots around the world in urging Marriott to reconsider its policy.
9,452
The Issue
I am a military veteran who has spent more than an impressive total of 1011 nights in Marriott properties. Throughout my journeys, my family and I have remained loyal to the Marriott brand. We hold four Marriott credit cards and consistently choose Marriott hotels for our accommodations. However, there is an issue that leaves me deeply disappointed – the non-recognition of my loyalty status when staying in rooms purchased by my airline.
Among airline crew, many of us have cultivated a significant status with Marriott, a testament to our years, often decades, of loyalty. Yet, when we stay at your hotels during our trips, this status – a symbol of our lengthy and dedicated relationship with your brand – seems to be unacknowledged.
This lack of recognition is not only disappointing, but it also undermines the respect and appreciation we believe should be associated with our loyalty status. This is especially poignant in my case, as I am a proud Titanium for Life member – a rank illustrating my unwavering allegiance to Marriott.
Our request is simple: Please reconsider your policy regarding lounge access for those of us in the airline industry. We urge you – as valued members and lifelong supporters of your brand – to acknowledge our loyalty status at your hotels, as you do in your airline. Our loyalty to Marriott has not faltered; we just ask that you return the gesture.
Please honor our loyalty, respect our status, and allow us the enjoyment of our earned privileges across all platforms of your brand. Show us that our commitment matters. Sign this petition to stand with airline pilots around the world in urging Marriott to reconsider its policy.
9,452
The Decision Makers
- Marriott International, Inc
No response
The Supporters
Featured Comments
For years I’ve been loyal to Marriott with family and at work as flight crew. The least you folks can do is honor our status. Worst case request we don’t use the lounge in uniform. It’s completely unfair to banish us. This is also coming from a once 10 year Marriott employee. Thank you
I have been a platinum member with Marriott for the past 3 years and a few more before COVID. While traveling on an airline rate, many properties across the world have refused to honor my elite benefits while they would let other large groups (cruise passengers and staff) who were staying at the property enjoy their elite benefits, it felt, more and more so, as a targeted discrimination towards airline employees.
Marriott treats flight crew so terribly. I feel like a second class citizen when I stay at a Marriott property despite years and years of Gold status. As I’m treated so poorly when at work, I very rarely stay at a Marriott property during my personal travels out of pure disgust. A couple of years ago, I attended a destination wedding. The wedding hotel rooms were blocked out at a Marriott property and I went out of my way to find another hotel as I refused to stay at a Marriott property on my own dime. Being flight crew and in the travel industry, I often get asked hotel recommendations just as I get asked dining recommendations for different cities. I always tell people to stay far away from Marriott. Until I’m considered treated as a customer rather than a second class citizen, I’ll continue to help cost Marriott business and avoid spending my own money at Marriott when I can help it.
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Petition created on November 10, 2024